My partner is an experienced and respected property developer. He used Granfix adhesives, as supplied and recommended by his respected tile supplier, to fix tiles on the floor of a new build completed and sold recently. The property is constructed to a high specification using high grade materials. The new owner is delighted with his high-end purchase.

The tiles my partner laid have completely lifted from the floor, as if no adhesive had even been used! The supplier of the Granfix products suggested that it could only have been a faulty batch of adhesive and complementary products, since these were used to the exact specification stated on the labelling.

The Granfix rep was called in. He refused to take any responsibility for the Granfix products' failure, accusing my partner of lying about using the correct products, citing poor construction of the floor, and then recommending he redid the job by refixing the floor and using 3 times the strength of product recommended on the labelling! Wow!

My partner just has to get on with the job. In these days of recession it is amazing that a major product manufacturer can have such low regard for its rapidly declining customer base.

I wonder has anybody else had such a problem with Granfix?

Hi Judy what was the floor substrate and which granfix produt was used?

moved to Tile Adhesive, Grout and Prep forum

as doug said we need more info regarding product used and substrate oh and

I have used Granfix for many years and had no problems. I know the MD very well and also Jim in the technical department. For the tiles to come up with no adhesive on them whatsoever is strange and suggests floor prep problems.

Originally Posted by diamondtiling

I have used Granfix for many years and had no problems. I know the MD very well and also Jim in the technical department. For the tiles to come up with no adhesive on them whatsoever is strange and suggests floor prep problems.

or dust on the tile biscuit

I cant see how we can offer any real help without know excatly what prep work has been used and all products...Ply? Backer boards ? Primers etc ?

Originally Posted by doug boardley

or dust on the tile biscuit

agreed Doug, but that still excludes the adhesive mate.

Judy,was the adhesive on the substrate intact, or was it on the tile?

hello judy!!! as above

Cornwall? - at least it wasn't Gyvlon.....

hi and sorry to hear of your prob , like above would need to know more about the screed,ie time layed ,was it primed ,and wot sort of screed , as for granfix add i use it every day and find it a lot better than some i have come across , im hoping its not a anhydrite or hemi-hydrite screed , people on here will soon have your answers ,good luck

Thank you to everybody who has responded. I have indeed spoken to the MD at Granfix, who has to be one of the most concerned and professional company bosses out there. My partner's problem is now in his hands and being dealt with. A fantastic company to do business with, and I guess the bad apple was possibly just having a bad day,which happens to the best of us!

Originally Posted by judy manning

Thank you to everybody who has responded. I have indeed spoken to the MD at Granfix, who has to be one of the most concerned and professional company bosses out there. My partner's problem is now in his hands and being dealt with. A fantastic company to do business with, and I guess the bad apple was possibly just having a bad day,which happens to the best of us!

Glad you got it sorted out Judy, Phil is indeed a nice man.

And I should add that the strange thing was the complete departure of the adhesive from both the new tiles and the new floor!

Judy,Judy,Judy!
waited years to say that.
As he is a experienced property developer is he also an experienced tiler by trade?
Did your partner keep the records of the adhesive batch used on the work, what time of year was the work undertaken, what was the substrate, which type adhesive did he use, what was the tile 'fixed'.
Did you get the reps name, did he provide a report, have you spoken to their technical department, have you put it in writing, are you taking legal action.
Certainly manufacturers /suppliers can have the occassional bad batch, but if you have the receipts when you bought the product the supplier will be able to ascertain if there are other complaints for that batch.
Most major adhesive companies have an excellent technical/sales department so I hope it all gets resolved for you.

Glad you got it sorted

Originally Posted by timeless john

Judy,Judy,Judy!
waited years to say that.
As he is a experienced property developer is he also an experienced tiler by trade?
Did your partner keep the records of the adhesive batch used on the work, what time of year was the work undertaken, what was the substrate, which type adhesive did he use, what was the tile 'fixed'.
Did you get the reps name, did he provide a report, have you spoken to their technical department, have you put it in writing, are you taking legal action.
Certainly manufacturers /suppliers can have the occassional bad batch, but if you have the receipts when you bought the product the supplier will be able to ascertain if there are other complaints for that batch.
Most major adhesive companies have an excellent technical/sales department so I hope it all gets resolved for you.

Glad you got it sorted

Johnney Johnney Johnney, questions questions questions.

Only the older people will know what you mean by "Judy, Judy, Judy"

( Cary Grant, Only angels have wings, but he never actually said those words John.)

'Older people' - are there any older than me - I did say I've waited years!!!!! (just for you the exclamation mark)

Thanks TJ!!!!!!!!!!!!!!!!!

Originally Posted by judy manning

Thank you to everybody who has responded. I have indeed spoken to the MD at Granfix, who has to be one of the most concerned and professional company bosses out there. My partner's problem is now in his hands and being dealt with. A fantastic company to do business with, and I guess the bad apple was possibly just having a bad day,which happens to the best of us!

hey so glad its sorted , nice to know they stood by their products

Originally Posted by TT Tiling

hi and sorry to hear of your prob , like above would need to know more about the screed,ie time layed ,was it primed ,and wot sort of screed , as for granfix add i use it every day and find it a lot better than some i have come across , im hoping its not a anhydrite or hemi-hydrite screed , people on here will soon have your answers ,good luck

would that somehow make the problem worse then?

Originally Posted by timeless john

'Older people' - are there any older than me - I did say I've waited years!!!!! (just for you the exclamation mark)

[QUOTE=Ajax123;345534]would that somehow make the problem worse then? [/QUOTE
hi no ,but know some are still having probs with anhydrite , a building company i know down here in devon ,have built over 200 houses with anhydrite and never primed a floor yet

[quote=TT Tiling;345551]

Originally Posted by Ajax123

would that somehow make the problem worse then? [/QUOTE
hi no ,but know some are still having probs with anhydrite , a building company i know down here in devon ,have built over 200 houses with anhydrite and never primed a floor yet

.......hope they're using kerakoll or benfergyps then ........ they both say don't need primer .........

Hi Judy,

I've got a similar problem with Granfix Rapid set flexible, would be good to know how you got on with Granfix and how long it took to resolve.
As I've got a builder who will be waiting on the floor to be completed.

Thanks
MK

MK,

Have you contacted granfix to ask them? That's your first port of call I think. As Judy found out, unless you get the same rep on another bad day, you should find the problem will get resolved within a reasonable time frame.

Phone Granfix and speak to Jim in technical help, I could give you the MD's mobile number but I dont think he would appreciate that.