Its not only the DIY chains that give wrong advice. Recently i have clients ring up with jobs they want doing and have purchesed tiles from Big and well known outlets only to be given advice such as
" No need to prime the walls if you are using Bal SPF"
"Yes you can tile direct onto Chipboard floors with Fast Flex"
"If you are fixing Pebble Mosaic, you have to use Mosaic fix from Bal"

And of course...who does the client believe ???
I have just printed sent an email to one client of links to Bal`s website stating the info given was not correct. I think after reading that, the client wont be too impressed with the tile dealer.

Can't do much about Neale. All we can do is talk the talk when we go to customers. I always mention the tilers forums now if I see any doubt on their faces.

Could do with a bunch of Tilersforum business cards....DAN...?

Good idea.

Don't you just love em both Neale

They make life so much easier for us

Tilers should be experts in tiling practice

Tile Outlets should be experts in tile supply.

The client will generally be better to listen to the experienced practitioner unless the supplier can justify a claim to expertise. Not because the practitioner generally knows the rights and wrongs but because he will generally know what works and what doesn't. Of course that does not allow for the Cowboy practitioner or the unscrupulous supplier. I personally feel that the supplier and the practitioner should act as partners and work with the client. Then the client gets the best of all worlds. That's how I try to do my business. Does not always work unfortunately.