Customer wants the grout changing

[markc]

I finished a nice little floor job before Christmas. It was an under tile heating system followed by black tiles and then Grey grout as per customers requirments.

Now the customer says that he wanted black grout. As the grey grout is set, is it possible to go over it with a black grout and leave it for a little longer than normal, then wipe off? Would the black just wipe off or would it work?

Perhaps in some cases, the grey grout could be taken out over time and replaced but i am not even thinking of scraping the grout with warm up wires underneath.

I feel like telling the customer to get himself a permanent black marker pen and doing it himself.

Is there anything that can be done?

All the best for 2008!
Mark

[wayne]

aquamix do a epoxy based grout colourant which will do the job. just google it for stockists

[markc]

Thanks Wayne

I just had a look at the site http://www.tiledoctor.co.uk/GroutColourant.html

That's great stuff!

That should keep the customer happy.

Cheers
Mark

[tysfoot]

tell him to stuff it, moaning customers, i had one other month, put grey grout down like you do then she wanted white grout (on the floor tiles) she must have been mad so i said im not doing it.

[pjc]

Tysfoot they are all mad mate

[markc]

Yeah i know what you mean

[alex1963]

i've done a couple of floor with aquamix and its good stuff,just follow the instructions closely.and its not cheap so make sure they pay for it and your time[60m took me a day]

[Dan]

http://www.groutprotection.co.uk/Shop.htm a stockist.