Marble Marks - Tile Advice

[dave l and l]

 

[dave l and l]

was meant to be starting to fit this marble today , and the customer noticed the blemishes,, ended up opening up a few boxes and they are all the same.
i have done a couple of marble jobs before and i cant remember seeing these marks, granted they were from a different company, the customer is not happy about it , especially as the sample tile sent up was perfect
anyone have any thoughts on this,,

 

[White Room]

Was this an internet buy ?

 

[dave l and l]

mandarin stone was the company believe, customers travelled down to manchester to the shop...

 

[Concrete guy]

They are low spots in the marble that haven't taken a polish. The usual way to deal with this is a clear resin during the final polishing process on the production line. Discuss with Mandarin, don't be tempted by anyone suggesting you can "just polish them out" after you've fitted it.

It's marble, it should be right from the word go. It actually looks like Rosa Aurora (aka Estremoz) or Calacatta but it's difficult to tell from the pictures. The low spots are naturally occurring flaws of inclusions within the marble and are quite normal, but they should be evenly polished.

 

[White Room]

A big company, get the customer to complain.....

 

[dave l and l]

i was thinking along the same kind of lines,i wont be fitting them until the client is happy,, nearly every single tile had blemishes in them .

 

[dave l and l]

yeah the customer was sending pictures and speaking to them , bit of a waste of a day for me ...

 

[MW Smith Ceramics]

I wouldn't touch it mate until your client is totally happy with all of the marble.....cover yourself

 

[SJPurdy]

yeah the customer was sending pictures and speaking to them , bit of a waste of a day for me ...

I used to hate those days; you help sort out a problem and everyone thinks your time is free!