Hi Sophie
Ok picture1
Shows your gulley screwed to your floor boards no sign of any waterproof membrane or any wetroom former both of these should be evident.
Picture 2
The metal surround of this gulley should finish above the tiles not be dropped in and sealed around
Picture 3
Tells me whoever put this together won't make a
tiler in this lifetime.
Honestly its shoddy nothing sugests its been installed correctly and I would be looking at stripping the tiling outwards from the drain to see how its been put together and go from there.
If I can help my email and tel no are below
tiler
..