Hi All,
Sorry to ask, but I do need some advice and help.
I have recently had a property maintenance guy to tile our bathroom, which was re-plastered especially for the job.
The guy has made a few big mistakes, like not aligning the small mosaics with the white tiles (Even though they fit exactly). Also many tiles are not straight. He had to re-tile a complete wall due to tiling the first lot on a slope, so the join in the top corner of two walls were way out.
Now after grouting two walls, we have noticed that there are many white tiles grouped together that are not the same shade of white! The tiles were bought by us at B&Q at the same time from the same pallet. The variation in white is pretty extreme and can easily be spotted.
I telephoned B&Q and told them of the problem and they said did I check the batch numbers on the boxes as the manufacturing colour process can vary. I had no idea to check for batch numbers. They also said that if you employed a professional to do the job, they should have spotted this and I should go to the
tiler to get it sorted.
The thing I have an issue with is: B&Q are a DIY store. I am clearly no tiling expert and there was nothing in store to suggest to check batch numbers. I also cannot see a batch number on the boxes of the tiles. Only a EN number, but I don't know if that is batch number or product number. The store sales person never asked me if I checked the batch numbers either.
I think I have a good claim against B&Q and the
tiler. What does anyone think I should do to rectify the problem?
P.S. I called the
tiler after speaking to the B&Q. He said he has never checked tiles for batch numbers. More worrying he didn't even notice the variation in colours! Not surprising he hung a wall on a slope then?!?
Thanks.
Bren