In May 2008 our tile-drills recieved the magic feedback record of ONE THOUSAND and its thanks to installers, tilers, plumbers like you that helped get us there.
Many thanks to our ebay customer base who have supported us with valuable comments and feedback.
See Live Feedback right here
E-bay customers do tend to "tell it like it is" and are quick to complain if things dont go their way. So our record is a precious tool.
One of the harshest things we get picked on is the high PP charges for selling the guide plate as a spare part.
We make no appology for this. If someone doesnt buy our drills and just wants the guide plate to work with our competitors drills then they have to pay for our time, effort, picking, packing, invoicing, shipping and patent rights.
Those ebayers who choose to buy the diamond drills combined with our guide plate get PP at £2.99 plus the plate is free of charge.
The only ever negative comment we had was from a French guy who waited 21 days over Xmas for delivery of his goods. His parcel was lost by the delivery company (not us) and 365drills tried to replace his goods. But I was away ski-ing. So we took that neg on the chin.
Sadly our days on ebay (and online) are coming to an end as we come to the end of an era of direct selling. Soon we will announce a new strategy which involves the use of a distribution partner with sole rights to the UK.
Buyers will still pay the same low prices but not direct to us. Instead other sellers will take over on ebay, online and in retail as we step out of the selling arena and concentrate on manufacturing.
We had a great run on ebay and topping the 1000 fb is a great note to go out on.