 Re: Key to SUCCESS 2 | |
Nice post Darren,
I agree that salesmanship is very important. It is easier for me as I have come from a sales background, so that's the only part of the job that comes natural to me.
You make the point about showing the portfolio and the only thing that I would add to that is that you can go overboard, if you're not careful. I've won a few jobs and in discussion with the customer have been advised that other tilers went on and on about their portfolio, so much so that the customer started to feel that they were desperate for the work - it's a thin line.
You can learn to sell from books etc., but my advice is to relax, be confident in your ability to understand the clients requirements and what the work entails, and just make the customer feel comfortable with leaving their key with you. Afterall, they are likely to be out at work whilst you are in their home with total access to who knows what (Wivers reference).
Don't panic, always smile and make the customer feel comfortable in your presence. A firm handshake, eye contact (without staring) and a confident approach is half the battle.
Good luck & I will respond to your PM soom A1... |