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  1. #1
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    Default B&Q Installation

    We have recently had a bathroom installed by b&q, the wall tiles we chose were travetine 480mm x 330mm. i have several issues, of which the project manager is coming to inspect.
    I need to be armed with information on accepatble levels of lippage and quality of tiling. I will post as much information as i can .
    1. There are many areas of the tiling that has in excess of 2mm lippage, this has been measured against a 2p piece.
    2. the tiles were cut with a circular saw, so many of the cuts have very rough edges and are not straight.
    3. the window return is 10mm different in width from top to bottom, and i have used a spirit level to confirm this, needless to say, the blind that used to be in the window, now doesnt fit. it is an exact fit at the bottom, but now wont fit at the top.

    My question is where do I stand in asking for these problems to be rectified, i have put poly coving up over the tiles at the ceiling and this shows many of the lippage problems too.

  2. #2
    Tilers Forums Arms andy allen's Avatar
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    Default Re: B&Q Installation

    what surface were the tiles fix to.

    could you post some pictures that would help us to see how bad it is.
  3. andy-allen-tiling
    Wall and Floor Tiler based in
    Gloucester and covering Cheltenham-Forest of Dean-Stroud-Tewksbury-The Cotswolds.
    Full bathroom fitting service, including all plumbing, plastering, and electrical installations, Free advice and design.
    tel.........01452 721112
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    web site..... www.andy-allen-tiling.co.uk

    ANY TILE-ANY SURFACE-ANYWHERE

  4. #3
    Tool Hound Sir Ramic's Avatar
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    Default Re: B&Q Installation

    Photos would help here.

  5. #4
    Tilers Forums Arms Member Stewart's Avatar
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    Default Re: B&Q Installation

    Posting pics would be a great help in giving you some info, but as a rule lippage of any kind is unacceptable imo...

  6. #5
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  7. #6
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    Default Re: B&Q Installation

    the tiles were fixed to both plastered wall and stud wall. the tiles that came off the wall were all level and straight

  8. #7
    Tilers Forums Arms Member Stewart's Avatar
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    Default Re: B&Q Installation

    Those tiles are just ceramic and not Travertine, but the standard of fixing is not the best. There should be no grout in the internal corners and these should be finished with matching silicone. That amount of lippage is unacceptable and really down to poor workmanship.

  9. #8
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    Default Re: B&Q Installation

    oops, sorry, the style was called travertine.
    So can I ask for them to refit the tiles?

  10. #9
    Tilers Forums Arms Member Stewart's Avatar
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    Default Re: B&Q Installation

    they should replace any tiles that are lipping. The internal corners need the grout removed to allow for expansion and replaced with silicone....

  11. #10
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    Default Re: B&Q Installation

    what about the cut tiles, example in picture 6, they used a circular saw, and as you can see, the finish is not the best, also the window surround.. 1145mm gap at the bottom, 1132mm at the top, this is down to the left hand side not being straight

  12. #11
    Tool Hound Sir Ramic's Avatar
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    Default Re: B&Q Installation

    Quality of the actual grouting is bad too.

  13. #12
    Tool Hound Sir Ramic's Avatar
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    Default Re: B&Q Installation

    Quote Originally Posted by Grahamb12 View Post
    what about the cut tiles, example in picture 6, they used a circular saw, and as you can see, the finish is not the best, also the window surround.. 1145mm gap at the bottom, 1132mm at the top, this is down to the left hand side not being straight
    Could have cut that better with a manual dry cutter.

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