howard

hi guys finished a job today & told the lady adhesive & grout would cost £185.00 she nearly dropped dead she then asked for a receipt the problem i have is the receipt i have only comes to £136.00 because of my trade discount it should of been £226.00 retail so i have still knocked £40.00 off how do i get round this also i gave her the full discount on her tiles they should of been £1500.00 got her them for £900.00 well pis--ed off with her