 Re: Customers getting there own tiles. | |
[quote=enduro;22628]OK, i will tell you what i did, i said to the guy i would come out on Monday to finish, he is a really nice guy plenty of tea etc, he said how much extra on my price i said, its nothing, he said it was his mistake and said he would give me an extra £50. everybody's happy. I got extra £50 customer recommends me to his friends. People skills is a most important thing dealing with customers in this job. If i had said to him i want a days money i probably wouldn't of got payed for it, so this way i got £50 and a happy customer.[/quote]Now that's what I'm talking about..full marks Andy |