McP77

[quote=Fekin;20133]I think most people are fine with you going away and working out the estimate "NEVER QUOTE" as that is legally binding and that means if you run into unseen problems during the job then you can't legally charge for the extra work that you have to do, so always say or write "estimate" instead.[/quote]

Whilst I agree in principle to what you're saying I personally feel that a quotation is more professional than an estimation in some cases. If a customer receives an estimation then they don't really know what they'll pay. I'm sure some people give a low estimate and then put a high bill in at the end. I'd say that at least 80% of the time it's appropriate to give a quotation. Estimations have their place when there is some degree of preparation involved that could uncover problems or a job such as a regrout.