Originally Posted by spanky

What would be your reply to a customer who said this to you:

Those 35 sqm of tile I purchased have been fitted wrongly and may very well fall off and kill my child.

I want you to remove them, replace them and refit them the way it should have been done from the start.

I don't expect to have to pay again for this.......

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I can tell you
that I am pretty well decided to have it out in the morning, I just want to be armed, the tiler will be here at 8.00am or so, before most of these companies are open.

I imagine he will phone the main contractor, then quit the job.